Frequently Asked Questions

Is a referral from my GP required?

No, you can apply directly from our website.

My child is 7 years-old, will you see her?

Yes, currently our program is designed for patients from 7 years old and up.

Is the visit with the doctor covered by OHIP?


Is the visit with the occupational therapist covered by OHIP?

Currently, it is. The cognitive remediation rehabilitation program is not covered by OHIP but may be covered by your extended benefits.

Will my extended benefits cover the rehabilitation?

Our therapy is given by licensed physiotherapists, chiropractors and optometrists. Invoices will be given which you can in turn submit to your insurance. You will have to check with your insurance to see the details of your plan.

What are some other costs associated with your program?

As we are always adding services to improve concussion care, the type and breadth of service is often being updated. In the event that such a service is recommended for you, you will be advised of its cost at that time. Generally, rehabilitation, notes/forms, and computerized tools used to assess and treat cognition are not covered by OHIP.

How long does it take to be seen by your team?

Currently it takes approximately 1-2 weeks to be seen by our team after your intake forms are received by us.

Do you see patients who have been injured in a motor vehicle accident or while at work?


How do I prepare for my appointment?

Before every appointment we will email you a request to confirm your appointment. In that email there are detailed instructions about where your appointment is, how long it will last, and what to bring with you –journals/diaries, specific attire, etc.

Where are your appointments?

You will be notified by email about the location of each of your appointments. Some appointments are in different locations so please take care to read the emails carefully.

I can't make my appointment because something unexpected popped up, do I still have to pay a missed appointment fee?

We recognize that often things pop up that will take priority over attending your appointment, or will prevent you form attending your appointment all together. However, there is a significant cost in providing our service. This cost is accrued even in the event that a patient is not present for an appointment reserved for him or her. In the event you do not attend your appointment or cancel an appointment with less than 24 hours notice, we will require that you pay a missed appointment fee of $100 before rescheduling any follow-up appointment. All cancellations of appointments must be made by email.

What kind of time commitment does your program require?

The amount of time patients stay enrolled in our program varies; it depends on the nature of their specific injury. Generally, patients will be seen by us from 4 weeks to 6 months. Appointment frequency varies from 1-3 appointments per week; appointment frequency generally being a bit more earlier on. Generally, most appointments are available on weekdays from 9 am – 5 pm. Specific members of the team keep different hours. Visit the Our Team section to see our healthcare practitioners and their corresponding hours.

Do you have any evening or weekend appointments?

Generally, most appointments are available on weekdays from 9 am – 5 pm. Specific members of the team keep different hours. Currently, the occupational therapist, the chiropractor and the physiotherapist have some availability on evenings and weekends. Visit the Our Team section to see our healthcare practitioners and their corresponding hours.

How do I speak to someone on the phone?

Our program currently provides administrative support by email. We do not have administrative staff that mind the phones regularly like we do for emails. All questions/concerns can be handled by our staff via email with greater flexibility and efficiency.

What if I need to change/cancel an appointment? How do I do this?

All cancellations or requests to reschedule appointments must be made by email. Please be sure to give at least 24 hours notice to avoid incurring the $100 fee for missed appointment/late cancellations.

Can I speak with any healthcare practitioner by email/phone in between appointments?

If you find you need help before your next appointment, you can email in to request an earlier appointment. Alternatively, you can follow-up with your family doctor for assistance. Because of the nature of our program and privacy policies, we are unable to discuss any clinical matters by email. Communication by email is only for administrative purposes like scheduling appointments.