Coronavirus Disease (CoVID-19)
We would like to provide you with an important update regarding York Region Concussion Clinic’s CoVID-19 strategy. We have made significant changes to how our clinic will be running effective March 17, 2020.
In developing the operational changes below, we have made all decisions based on the three following guiding principles:
- Prevent spread of COVID19 through the community.
- Maintain, always, the health, safety and well-being of our patients, employees, physicians, associates, and community at large.
- Serve our mandate of helping you on your road to recovery from concussion.
Before coming, read this…
If you are experiencing a fever, cough, difficulty breathing, and/or suspect having COVID-19 please do not come to our office. Instead, we recommend calling TeleHealth Ontario open 24/7 at 1-866-797-0000 or going to a COVID-19 Assessment Centre for testing. If you have no respiratory symptoms but have traveled outside of Canada or have potentially been in contact with a person exposed to the coronavirus, please self isolate at home for 14 days before coming to our clinic. Telephone consultations in lieu of in-person appointments are being made to continue caring for our patients while promoting everyone’s safety.
- Screening. As you are aware, YRCC shares facilities with other organizations: ASYR, Enhanced Care, etc. Patients seen by these services are being screened before seeing a doctor/health care practitioner. Any patient with upper respiratory tract infectious symptoms or who has travelled outside of the country in the 14 days prior to seeking services on our premises will be turned away immediately. Similarly, these organization have taken measures to reduce the traffic for non-essential medical services and are opting to provide care over the phone or over the Ontario Telemedicine Network.
- Missed appointment fees. We will not be enforcing this until further notice. If you have cold symptoms or have been outside of the country in the last 2 weeks, please do not come for an appointment. Email us at firstname.lastname@example.org as soon as you know your circumstances so we can best reallocate our resources. We can also call you instead of having an in-person appointment.
- Platform for providing care. We will be providing more of our services over the phone and over OTN. The government has consented to funding care over the phone given the circumstances.
- Schedule changes. Please note that for many of our providers, schedules have changed. For many practitioners, there availability in-person clinic will be limited to once a week; the remaining days they will be available for phone consultations or virtually.
- Waiting rooms. For scheduled in-person appointments, we ask that you wait in your car and we will call you when the health care practitioner is ready for you.
- Accessibility. If needed, you may reach out to us at email@example.com to have a medical doctor (Dr. Aalim Jiwa or Dr. Taher Chugh) call you to support you in your care. This is an enhancement to care that was not available before.
- Chaperones/Family/Friends. For minors, only one person can accompany you for appointments. You can always connect with another parent over the phone. For all other patients, please arrange for your rides/friends/family to wait outside the clinic.
Assessment Centres in the Community
- North York General Hospital: Has an assessment centre. The patient needs to go to the telehealth website and register first, they will assist the pt with further info. There is no referral form.
- Southlake Hospital: Has an assessment centre. Pt needs to go to the telehealth website and register with them and they assist the pt with further info. There is no referral form.
- St. Joseph: Has a walk-in assessment centre. There is no referral form.
- Markham Stouffville: Has a walk-in assessment centre. There is no referral form.
- Mackenzie Health: Has an assessment centre, need a referral. Referral form uploaded on all EMR systems. Referrals can be faxed to MH 905 883-0772. Patients will be called to come in, directly.
For accurate information on how to protect yourself and your family, please visit the Ministry of Health website: https://www.ontario.ca/page/2019-novel-coronavirus.